GBC Learning: Guildford
   Astra House
    The Common
Cranleigh, Surrey
GU6 8RZ
    Tel: 01483 457997

    GBC Learning: London
    Warnford Court
    29 Throgmorton St
    London
    EC2N 2LT

    Tel: 020 7256 6668

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Communication Skills Courses

Be a Better Listener

Do you find that you listen but don't always hear what people are saying? Do you find that misunderstandings happen because you have not interpreted someone correctly? This course is for anyone who wants to dramatically improve their ability to connect with people by listening more effectively.

Better Business Writing

This training course is for staff at all levels who want to produce clearer and more powerful written communication and to save time while they are doing it. It's also a great refresher for anyone whose grammar and punctuation are a little rusty.

Chairing a Meeting

A one day training course Every meeting needs a Chairperson to direct it and move it towards a positive outcome. As Chairperson you must fulfil the key role of ensuring the smooth-running and successful completion of any meeting.

Creative Writing

This training course is designed for people who write on subjects where originality, creativity and flair are required. Ideal for those who write newsletters, marketing copy and website copy, for example.

Crystal Clear Communication

This training course is for people who wish to improve their business writing and who would like technology to help them achieve it. Its focus is on creating documents that conform to the standards recommended by the Plain English Campaign. It is the first step on the path to achieving the Crystal Mark on selected documents.

Emails - Developing a Corporate Style

Training designed for anyone who wishes to communicate effectively by email and discover how to develop a consistent, corporate style.

Getting Your Point Across

Anyone who would like to improve their verbal communication skills. This course has been designed to support personnel who would like to improve the quality of their communication and have some action taken as a result. If you lack confidence or the skills to construct a cohesive message, this half-day programme will provide some techniques for both structure and delivery.

Grammar for Business

An understanding of grammar is at the heart of good writing. This course is designed as a practical workshop for staff at all levels who feel their grammar can let them down. It is ideal as a refresher for those people who learned grammar a long time ago, as well as for those people who haven't had formal training in English grammar and have found their own way through.

Grammar in a Morning

An understanding of grammar is at the heart of good writing. This course is designed as a short but practical workshop for staff at all levels who feel their grammar can let them down. It is ideal as a refresher for those people who learned grammar a long time ago, as well as for those people who haven't had formal training in English grammar and have found their own way through.

Persuading and Influencing People

Anyone who considers being able to influence people as important to their success and would like to become even better at getting their point across in any situation.

Plain English - How to use it Effectively

Writing clearly and concisely is a key skill, particularly when complex issues are being dealt with. This course explains what plain English is and how to use it effectively and without diluting your message. It is ideal for everyone whose role involves producing regular written work and who would like to improve its quality.

Presentation Skills

People who will be delivering talks, presentations or even speaking at a meeting and who wish to appear confident and competent. The programme is ideal for those to whom this is a new challenge as well as those who have some experience but who would benefit from a practical refresher.

Presentation Skills for Experienced Presenters

Managers and senior team members who want to deliver presentations, train or come across in meetings in an inspiring and confident manner. The programme is specifically for experienced presenters and is ideal if you want to refresh or enhance your existing skills as a communicator to groups of people.

Proofreading Techniques

Even the most impressive document will have its credibility undermined by mistakes that should not have crept in. This course is designed for managers and support staff whose role involves writing and/or proofreading documents that will be circulated to a wider readership and who want to ensure the writing is right.

Rapid Reading

Readers who would benefit from saving time by getting to the key points, understanding specific issues and retaining critical information

Report Writing

This training course is for staff at all levels who want to produce professional reports that convey what they intended. It is particularly helpful to those who want to know about correct report structure as well as the use of correct and effective English.

Technical Report Writing

Technical reports are aimed at a demanding audience and writing them can be a challenge. This course is for anyone producing such reports and who needs to develop a more professional approach. Learning is practical and interactive and delegates benefit from direct feedback through peer review

Making Meetings Matter

Meetings can be enormously resourceful events or they can be a drain on time, energy and motivation. This course is designed for people at any level who are called upon to organise and run meetings and who want to achieve the best possible outcome. Ideal if you are new to this vital function or in need of a refresher to get you back on track again

Speak Clearly - Be Heard

This course has been designed specifically for people who feel their voice is not being heard properly. This can be for a variety of reasons: English may not be your first language, you may have a strong accent or you don’t speak as clearly as you’d like to. If you’d like to be heard, this course is for you

Email Best Practice

Anyone who wishes to communicate effectively by email and needs to manage the email mountain.

Presentation Skills & Media Conferencing

Any individual who has to present either in-house or to clients, formally or informally. Particularly relevant for virtual team members and those who present using webcams and new media. Also appropriate for staff who work from home but need to deliver with strong communication skills.

The course uses a variety of methods to enforce the objectives of the program. These include use of video and playback of delegates in order that they can see themselves as others see them. You will understand the organisation and contact needed when working remotely. The course highlights the different communication methods required to engage with team members.