GBC Learning: Guildford
   Astra House
    The Common
Cranleigh, Surrey
GU6 8RZ
    Tel: 01483 457997

    GBC Learning: London
    Warnford Court
    29 Throgmorton St
    London
    EC2N 2LT

    Tel: 020 7256 6668

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Management Development Courses

Absence Management

This training course is for anyone who line manages one or more member of staff. Absence can be one the biggest costs to a business but it is still an area that is neglected by Management teams due to a lack of knowledge or apprehension about handling staff with high absence levels. This course aims to highlight how absence levels can be reduced in a fair and legal way. It offers practical solutions alongside the legal parameters.

Change Management

This course is suitable for Managers, HR practitioners and anyone who is responsible for implementing, guiding and managing change. It will help to develop their skills and knowledge in effective change management tools and techniques.

Coaching Skills for Managers

This training course is ideal for new and experienced managers with responsibility for one or more staff, or who are responsible for the training and development of staff.

Conflict Management

Any personnel with responsibilities for managing teams of people will benefit from this programme by learning how to recognise, understand and resolve conflict in the workplace. This programme will also support individuals who have direct customer interface. The clients may be internal customers from other departments, members of the public or personnel from other companies. As aggression is frequently caused by high stress levels, personnel who work in this type of environment can learn strategies for counteracting these pressures.

Credit Control

This workshop is designed for everyone involved in the assessment of credit facilities, monitoring of outstandings, managing debtors and who would like to develop new strategies and techniques for enhancing the process.

Distance Management - Virtual and Remote Teams

This course is suitable for any managers, team leaders and project managers who manage virtual or remote teams, or off-site employees and projects. It will enable and encourage you to be more pro-active and give you tools and frameworks which will help you to distance manage your team members more effectively.

Finance for Non-Financial Managers

Managers and administrators who work with (or will be working with) financial information and who would benefit from a better understanding of commonly used terms and other conventions. It is also ideal for people who need to improve their ability to read and understand financial documents

Goal Setting that Works

Frequently goals fail to be achieved despite concerted efforts involving reward, encouragement and necessity. Those who want to achieve personal or professional goals, a life change or to break a habit, or who need to motivate others to do so will find this session invaluable.

Manage Effectively from the Start

Newly appointed managers, supervisors, team leaders and those aspiring to management positions. How to make the transition from team member to team leader. Managing effectively by learning the foundations of good practice. A course that ensures first time managers get it right.

Managing Finance Reports and Budget Forecasts

Managers who work with financial information and would benefit from a better understanding of how to contribute to the documents produced within their organisation. Those who need to improve their ability to read and understand financial documents. Managers who need to identify important financial information from forecasts and understand funding processes.

Managing People Effectively

This training course has been designed specifically for anyone who has responsibility for managing or supervising the performance of an individual or a team. The course provides a robust framework of skills for managers at every level. In addition to the standard management tools, the programme supports the manager who wishes to revisit the principles of role modelling appropriate managerial behaviours. The key objective is to get the best from your people through support, encouragement and effective coaching.

Managing Poor Performance

This workshop has been designed specifically for anyone who has responsibility for managing or supervising the performance of an individual or a team. The programme concentrates on managing performance issues. Line managers have a responsibility to develop their teams, and to support and improve individuals who are falling below the required standard. If the normal steps for performance improvement do not work, line managers should then have the knowledge and confidence to take more formal action, potentially leading to disciplinary action for capability.

Motivation - Secrets and Strategies

This course is for everyone who feels that their team needs to be more motivated and engaged. Lack of motivation can have varied causes – ranging from uncertainties in the economic climate to personal reasons. In any case it is important that your staff are positive and that morale is high in order to ensure performance is not affected. You will have practiced a set of tools which help you to find out what action needs to be taken.

Managing Team Performance

This training course has been designed specifically for anyone who has responsibility for managing or supervising the performance of an individual or a team. The course provides a robust framework of skills for managers at every level. It is particularly relevant to those managers who know they can get more from their team and who would benefit from new skills and strategies to help them achieve peak performance. The key objective is to get the best from your people through support, encouragement and effective coaching.

Managing Your Impact

Directors and managers who are curious to improve how they come across and want to create a great impression wherever they go. It is particularly effective where your role includes meeting people on a regular basis.

Newly Appointed Manager

This training course is specifically for those who have just been promoted or are about to be promoted to their first or possibly their second line management role

Professional Writing for Managers

Managers, supervisors, team leaders and those who appreciate how effective writing is essential to their time management. Those who wish to enhance their writing style to ensure a message is understood the first time. We will practise techniques to develop a consistent corporate style as you use reports and letters, modern technology: emails, faxes, texts and intranet.

Project Management an Introduction

Project managers, team leaders and business people who are involved in projects - no prior knowledge of Project Management is assumed.

Strategy - a Practical Guide

This training is for managers whose role includes strategic thinking and planning as part of their management mix.

Supervisory Skills

Supervisors, First Level Managers and Team leaders who have been in the role for a short time. It is for everyone who would like to gain a better understanding of what is involved in managing effectively and improve their skills ranging from enhancing their credibility to delegation, motivation and giving and taking criticism

Women in Business

This training is for women who want to enhance their management skills and the way they deal with people. It is designed to help to improve their confidence, own performance and that of their team and is ideal for anyone who feels that they may benefit from the support of an exclusively female group when discussing specific situations and practicing techniques

Negative to Positive - Getting the Most from People

This half day workshop is for everyone who has responsibility for staff and is looking to develop new skills to allow them to establish a positive workforce and help to achieve their potential. You will experience a solution focused approach which helps you to boost moral, improve performance, develop and coach your staff.

Cracking the Cashflow Problem

All owners, directors and managers involved in the financial management of organisations and businesses who wish to improve the cash position and so avoid potential financial problems

Interviewing Skills for Interviewers

Any individual involved in interviewing and selection of new staff or internal promotions would benefit from this course. Ineffective recruitment processes and decisions are costly and therefore it is imperative that those involved are fully trained in how to get the most out of the interview. This course provides a robust framework for the process along with invaluable tools and tips to ensure the interviewer is equipped with the knowledge and know-how to appoint the right person. The course also covers some critical legal elements.

Meetings in Modules

Meetings can be enormously resourceful events or they can be a drain on time, energy and motivation. This course is designed for people at any level who are called upon to attend, organise or run meetings and who want to achieve the best possible outcome. Ideal if you are new to this vital function or in need of a refresher to get you back on track again.

The following modules are included:

Notice / Agenda / Organising
Chairing / Managing
Effectiveness – getting the most
Minutes – why do we need them and how do we take them?
Listening Skills
Teleconferencing Skills