Those who deal with customers on a day to day basis - face to face or by telephone and who want to review current performance and pick up new ways to 'delight' their customers.
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Designed as a follow-on from the introduction to event management seminar, this course is for those people with some event management experience and, is designed to give organisers of business events, such as conferences, corporate hospitality, product launches, dinners, awards, exhibitions, team building, reward and appreciation events, the essential tools to deliver high quality event experiences time and time again.
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Self-employed and small business owners, marketing and promotions executives, anyone responsible for new business development.
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Some people love cold calling and others hate it. But can you
learn the art and be successful at it?
The answer is definitely yes! We cannot teach you to love it
but we can show you how to be professionally effective and
how to get results.
Of course it helps to love it but you can learn to enjoy it
through developing the right mental approach and by reaping
the rewards of successful outcomes!
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The course is for people new to customer service or those who need an injection of fresh ideas. The purpose of this training is to help define service levels and to provide the skills to deliver a world class level of customer service
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Individuals who negotiate on behalf of their organisation and who feel that they could be doing better. It is particularly relevant for those who negotiate with outside organisations, but is also suitable for those for whom most dealings are with other parts of the same organisation
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Individuals and organisations who
manage - or are launching - a website
and who feel they could improve their
chances of success!
The course blends proven marketing
know-how with the latest digital
insights to help you integrate and
optimise your online business
development efforts.
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