Terms of Business
Payment can be made by cheque, credit/debit card or BACS and must be
received at least 14 working days prior to the start of the course.
the event of late payment we reserve the right to charge interest at
the rate of 2% above base under the Late Payment of Commercial Debts
(Interest) Act 1998.
Substitutes and Transfers
Substitute delegates are always welcome without penalty up to, and
including, the day of the course, but please telephone with the
delegate’s name. If it is necessary to make a transfer please
telephone immediately and confirm the new date required. The option
to transfer can only be used once and a charge will be made for
transfers as follows: 15 - 28 days before the start date - 20%
of the course fee 1 - 14 days before the start date - 50% of the
you do need to cancel a course please telephone as soon as possible
to minimise the charges, which will apply as follows: 15 – 28
days before the start date – 50% of the course fee 1 – 14 days
before the start date – 100% of the course fee
prices quoted are guaranteed for the stated time period covered by
this brochure. Thereafter they may be reviewed. Prices are subject
Changes to the programme Our courses are constantly updated and
improved and we may change the course content without prior notice.
We reserve the right to cancel a course at any time without
liability, in which circumstance delegates will be offered an
alternative date, a credit note or a full refund.